Return Eligibility For Return and Refund Policy
A customer may request a return within the return period published for the item or order. Unless the item is defective, damaged, incorrect, or otherwise covered by law, returned merchandise generally must be unused, in its original condition, and accompanied by the original packaging, accessories, manuals, and proof of purchase.
Starting a Return
Contact terraminergroup@gmail.combefore sending any item. Include the order number, item name, reason for the return, and photographs when the item is damaged, defective, or incorrect. We will review the request and provide return instructions when the return is authorized. Items sent without authorization may be delayed or refused.
Nonreturnable Items
Some products may be nonreturnable for health, hygiene, safety, customization, clearance, perishability, hazardous-material, or final-sale reasons. Any product-specific restriction will be displayed on the product page or communicated before purchase when required.
Return Shipping
Responsibility for return shipping depends on the reason for the return and the terms displayed for the order. Terraminer will provide instructions for items that arrive damaged, defective, or incorrect. For other approved returns, the customer may be responsible for return shipping and any disclosed restocking charge permitted by law.
Inspection and Refunds
We inspect or confirm receipt of returned items before approving a refund. Approved refunds are issued to the original payment method unless another method is required by law or agreed in writing. Banks and payment providers may require additional time to post the refund.
Cancellations
Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after processing or shipment begins. If cancellation is no longer possible, the applicable return terms will apply.
Damaged Defective or Incorrect Items
Contact us promptly after delivery. Keep the product and packaging while the request is reviewed. We may request photographs, serial numbers, labels, or other information needed to verify the issue and determine whether a replacement, refund, repair, or other remedy is available.
Consumer Rights
Nothing in this policy limits rights or remedies that cannot be waived under applicable law. Return and Refund Policy