Order Processing under Shipping Policy
We process accepted orders according to the timeframe displayed on the product page, at checkout, or in the order confirmation. Processing times may vary by product, supplier, order volume, weekends, and holidays. An order is not considered shipped until a carrier has accepted the package.
Delivery Estimates
Delivery estimates are provided for convenience and are not guaranteed unless the checkout page expressly states otherwise. Carrier delays, weather, holidays, customs, address errors, and events outside our reasonable control may affect delivery.
Shipping Charges
Available shipping methods and charges are displayed before the customer completes checkout. Charges may depend on the destination, product, order value, package size, or supplier fulfillment method.
Order Tracking
When tracking is available, we send the tracking number or link to the email address provided at checkout. Tracking information may take time to update after the carrier receives the shipment.
Multiple Shipments
Items in one order may be shipped separately when they come from different locations or become available at different times. When possible, separate tracking information will be provided for each shipment.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee changes after processing begins and may not be able to refund costs caused by an incorrect or incomplete address.
Lost Damaged or Missing Packages
If tracking shows a delivery problem or the package arrives damaged, contact us promptly at [approved support email]. Include the order number, delivery address, a description of the issue, and photographs when relevant. We may ask the customer to cooperate with a carrier or supplier investigation.
International Orders
International shipping is available only when offered during checkout. The customer may be responsible for import duties, taxes, customs charges, brokerage fees, and compliance with local import requirements unless the checkout terms state otherwise.
Shipping Questions
For help with shipping, contact terraminergroup@gmail.com and include the order number. Shipping Policy